How to reduce time and cost in sales orders processing with VIM

As seen in previous posts, OpenText VIM adds a lot of value to companies that opt for its implementation, managing to automate those processes that, otherwise, would be much slower and more laborious.

VIM by OpenText (Vendor Invoice Management) is a module fully integrated into SAP, and is the leading product for the treatment, management and accounting of supplier invoices, leading to the automation of the entire process, from receipt to accounting. With the most recent versions of VIM, in addition to processing supplier invoices, through the new solution “Beyond invoices” it is possible to manage with VIM other types of SAP documents such as sales orders, delivery notes, order confirmations, HR documents, budgets and others.

Companies today receive these documents through various channels and in many different formats. 80% still arrive on paper and in 62% of cases the data is manually entered into SAP. This is a lot of work for the client, which can take up more than half an hour to manage one single document.

Regarding the processing of sales orders, it is a key business process for companies, since according to the statistical study of the “Walker CUSTOMERS 2020 – A progress report”, 86% of buyers would pay more with in order to have a better customer experience.

Truth is that the sales order process is complex and not very transparent, making it difficult to prioritize orders from top customers. This may mean that on many occasions orders are not processed on time, or that they are either delivered erroneously, lost, or forgotten, and therefore, they are not managed.

This, for companies, triggers a series of consequences that become:

  • Lost income
  • Breaches
  • Excessive cost of personnel
  • Bad financial decisions
  • Bad relationship with customers

So, what are the advantages that OpenText VIM brings in the processing of sales orders?

Companies that have already adopted this solution have achieved:

  • 50% reduction in sales operations costs.
  • They have saved up to 85% in the time it took to search for documents.
  • Ability to answer 70% more to incoming requests.
  • 55% increase in productivity.
  • No human errors.

At Brait, we are experts in taking and analyzing complex requirements, to find the most efficient way to address the specifications of each client. If you want a demo, or have any questions, do not hesitate to contact us, we will be happy to help you.

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